Business Waste Removal Lewisham — Accessibility Statement

Overview: This accessibility statement explains how our Business Waste Removal Lewisham services aim to be inclusive and usable for people with disabilities. We strive to make information about waste collection, recycling and commercial waste disposal in Lewisham accessible to everyone. Our goal is to meet and maintain the requirements of WCAG 2.1 AA and to deliver a clear, consistent experience across devices and assistive technologies.

We follow recognised standards and best practices when designing interfaces, documentation and on-site signage. Our approach includes testing with real users and assistive technology, and applying automated checks alongside manual evaluation. Accessibility is embedded into our procurement, digital content and operations so that Lewisham businesses receive services they can rely on.

Key accessibility commitments include support for screen-reader users, keyboard navigation and clear content structure. For visitors using screen readers we provide semantic markup, ARIA where appropriate, descriptive headings and consistent landmarks. For people who rely on keyboard-only navigation, interactive controls are keyboard focusable and follow a logical tab order.

We ensure documents and forms related to commercial waste removal in Lewisham are available in accessible formats whenever possible. Accessible formats may include readable HTML pages, tagged PDFs, and plain-text versions for assistive technology. If a particular document is not available in an accessible form, we will work to provide an alternative on request.

Accessibility features

Our current accessible features include:

• WCAG 2.1 AA compliance as our baseline for digital content and core documents.
• Support for screen readers via clear headings, labels and live-region updates where needed.
• Keyboard navigation for all interactive elements including booking, reporting and account management tools.
• High contrast colour combinations and resizable text for readability.
• Consistent page structure and skip links to bypass repetitive content.

We also provide training for staff who manage Lewisham commercial waste accounts so they can assist customers who need accessibility support. Regular audits and user testing help us keep features current and effective.

We recognise that third-party content and some legacy documents may not fully meet our accessibility standards. When external systems are used for specialist services, we require partners to follow accessibility best practice and to document known limitations. Where full compliance is not technically feasible, we outline reasonable alternatives and workarounds that enable service continuity for affected users.

If you have difficulty using any part of our commercial waste removal information or online tools in Lewisham, we welcome accessibility requests. Please provide details about the item that is inaccessible, the format you would prefer and any assistive technology you use. Our team will respond and offer an alternative way to access the same service or information without creating a barrier.

How to request assistance: To make an accessibility request or report an issue, use the contact channels you normally use to reach our business support team or the contact options available on the platform where you found this statement. We will acknowledge your request and work with you to provide a suitable solution. We do not publish personal contact details in this statement.